Last updated: October 8, 2026
By placing an order through this website, you agree to the terms and conditions set forth below. Please read these terms carefully before placing your order and print a copy for your reference. Please also read our Privacy Policy, which is incorporated herein by reference.
Refund Policy
If you are not fully satisfied with your product, you have 30 days from receiving your order — in any condition (opened or unopened, used or unused) — to request a refund. To obtain your refund, contact customer service by email at care@truetides.com. Your refund will be credited back to your original payment method and may take up to 3–5 business days to appear on your statement, depending on your bank. See our Return & Cancellation Policy.
Purchase Terms
By clicking the order button and submitting your order, you agree that your payment method will be charged for the item(s) selected at the time of the order. If a product is not right for you, or you have any questions, contact customer service by email at care@truetides.com.
Automatic Refill Terms
Automatic refills are optional. At checkout, a switch labelled "Never Run Out With Automatic Refills" is shown with your order summary; it is on by default and you can turn it off before you place your order to make a one-time purchase. The order summary shows the exact recurring amount and how often it will be charged before you pay.
If automatic refills are on when you place your order, you authorize us to charge the payment method used for that order the recurring amount shown at checkout, and to ship the same items again, on this schedule until you cancel: every 28 days for single products and 1-month protocols, every 84 days for 3-month protocols, and every 168 days for 6-month protocols. Each refill is charged at the price shown at checkout plus shipping where it applies (orders of $100 or more ship free). A 6-month protocol is billed in full when it is ordered or refilled and ships in two boxes: months 1–3 at the time of the order and months 4–6 84 days later.
You can cancel automatic refills at any time, for any reason, by contacting customer service by email at care@truetides.com. Cancel before a refill is processed and you will not be charged for it. There are no cancellation fees, and every refill is covered by our 30-day money-back guarantee. If a refill payment is declined, the refill is not shipped.
Questions and Disputes
If you have a problem with an order, a charge or a refill, please contact customer service by email at care@truetides.com before contacting your bank. Most issues are resolved with a refund under our 30-day money-back guarantee.
Terms of Service
This Terms of Service ("TOS") is a legally binding agreement made by and between Truetides ("we" or "us") and you. This TOS governs your use of this website.
1. Using the Web Site.
(a) Eligibility. The services may only be used by individuals who can form legally binding contracts under applicable United States law. You must be at least 18 years old to place an order; by placing an order you confirm that you are 18 or older. Minors are prohibited from using fee-based services.
(b) Compliance. You must comply with all terms of this TOS and all applicable laws when you use the Web Site.
(c) License and Restrictions. You are granted a limited, non-exclusive right to use the content on the Web Site in the normal course of your use of it. You may not copy, distribute, sublicense, or create derivative works from the Web Site's materials except as expressly permitted, nor reverse engineer any technology used to provide the services.
(d) Prohibited Conduct. You may not infringe any third-party right; defame, abuse, or harass any individual; interfere with or damage the Web Site (including via viruses, denial-of-service attacks, or spoofing); impersonate any person or entity; attempt unauthorized access; transmit spam; or assist any third party in prohibited activity.
2. Your Content.
By submitting content to the Web Site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, display, and distribute such content. You are solely responsible for your interactions with other users.
3. Accuracy of Information.
We attempt to ensure the information on the Web Site is complete and accurate; however, it may contain typographical or pricing errors. We reserve the right to revoke any offer and to correct any errors, inaccuracies, or omissions.
4. Fraud.
We reserve the right to report and prosecute suspected credit card fraud, to require further order authorization, and to cancel, delay, or refuse to ship any order if fraud is suspected.
5. Intellectual Property Rights.
All materials on the Web Site, including logos, design, text, and graphics, are owned by us or our licensors. Truetides and its related marks are our trademarks and may not be used without our written permission.
6. Third-Party Websites.
The Web Site may contain links to third-party websites we do not control. We are not responsible for the content, products, or privacy practices of those websites.
7. Linking and Framing.
You may not deep link to, frame, or inline link any of our property without our express written permission.
8. Comments.
Any feedback, suggestions, or submissions you provide become our property, and you assign to us all rights in such submissions.
9. Indemnification.
You agree to defend, indemnify, and hold us and our affiliates harmless from any claims, losses, or expenses arising out of your content, your use of the services, or your violation of this agreement or of any rights of another.
10. Disclaimers, Exclusions, and Limitations.
(a) We provide the Web Site, products, and services on an "AS IS" and "AS AVAILABLE" basis and disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
(b) Health-related information on the Web Site is provided for informational purposes only and is not a substitute for the advice of a physician or other health-care professional. You should not use it to diagnose or treat a medical condition, and you should read all product instructions prior to use.
(c) We will not be liable for any consequential, incidental, indirect, punitive, or special damages arising out of your use of the Web Site or products.
(d) Our aggregate liability arising from this TOS will not exceed the greater of $100 or the amount you paid for the products.
11. Force Majeure.
We will not be in breach of our obligations for any failure to perform resulting from an event beyond our reasonable control.
12. Arbitration.
All disputes arising out of or relating to this TOS or your use of the Web Site will be resolved under confidential binding arbitration, except that we may seek injunctive relief in court to protect our rights.
13. Waiver of Class-Action Rights.
You irrevocably waive any right to join claims with those of others in a class action or similar procedure. Claims must be asserted individually.
14. Limitation of Actions.
Any claim arising out of your use of the Web Site must be filed within one calendar year after the claim arises, or be forever barred.
15. Modification of Terms.
We may change these terms at any time; your continued use of the Web Site is conditioned upon the terms in force at the time of use. The current version is always available on this page.
16. Termination.
We may terminate your access to the Web Site if we reasonably believe you have breached this TOS.
17. Integration.
This TOS is the entire understanding between you and us regarding your use of the Web Site and supersedes all prior agreements.
18. Additional Terms.
This TOS is binding on each party's successors and permitted assigns. The invalidity of any provision will not affect the remaining provisions. No agency, partnership, or employment relationship is created by this TOS.
19. Shipping Policy.
Please see our full Shipping Policy. Orders are processed in 1–2 business days and typically arrive in 3–5 business days. Shipments are not sent on weekends or holidays, and we do not guarantee arrival dates or times.
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.